Egged is really good bus service generally. But sometimes there are some things that go wrong. This page is about complaints.
The main page link for egged is http://www.gonorthwork.com/egged
Generally one is able to file a complaint in the central bus station. I for instance filed a complaint that I had a problem that I would be charged for a bus ride to and from a place and then after the weekend was finished, that the ride back was not available. The clerk at the central bus station office takes down the information, takes a scan and then files the ticket.
This particular complaint is filed under http://www.gonorthwork.com/egged/complaints/cardissue since the problem was with apparently with the card. Apparently the issue was resolved with the purchase of another NIS 5 Shekel card! That is except for the money lost. I have to call Egged to get an update, so I figured it was an opportune time to document the issue in case they need to refer to it more.
Update - June 2nd, 2015